 Services
"The Systat
Software philosophy of
LIMS implementation considers
the software product and
consulting service as an inseparable unit."
- Our project management is based on a quality assurance system guaranteeing that time, budget and quality targets are met.
- Competent, motivated consultants provide customer support at every stage of the project.
- Application development and project implementation by the same company enable fast response times during the entire life cycle of the system.
Project Management - Consulting - Implementation - Training - Support
Project Management
Project management and controlling cover a constant cycle of planning, controlling, monitoring, and incorporating results into further planning. This way, the current project status can be determined at any time, deviations can be recognized in advance, and necessary measures may be taken in good time.
- Planning
- Checking
- Status
- Documentation
- Communication
- Change management
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Consulting
The quality of consulting is a key factor for the success of the project. Our team knows the technical requirements and processes of customers in the lab and contains the expertise needed to integrate them into database systems, especially into LISA. Framework conditions, such as regulatory guidelines (ISO 17025, FDA 21 CFR 11, GLP, GMP, ...) are also taken into consideration.
Systat Software Inc services include:
- Workshops and preparation of:
- requirement definitions / product requirements document
- specification and implementation concept
- Consulting on master data structures
- Support for validation and risk analyses
- Coaching of users during trial run and while going live
- Planning and implementing of in house tests
- Preparation and expansion of documentation
- Management of cross-project quality assurance
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Implementation
Systat Software offers all services related to the implementation of LISA. Following installation, LISA.lims runs as an "out-of-the-box" solution. By configuring the standard software and customizing report styles and masks, LISA.lims can be tailored to meet customers' individual preferences. Further customer-specific functions can be developed and realized in addition to the broad spectrum of basic functions.
LISA is integrated into the IT infrastructure via interfaces. Online connectivity of analytical equipment and links with further IT systems such as ERP and MES in combination with sector-specific applications create substantial synergy effects: multiple data entries and transcription errors can be avoided.
Our service spectrum for a LISA implementation:
- Installation
- Software Development
- Customization
- Parameter set-up
- Integration
- Test
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Training and Coaching
For optimum user support we developed a sophisticated training concept based on many years of experience. The concept is geared to the different needs of the two main training lines: application managers and application users.
Training program:
Generally, participants are trained on their own system using their own data, with the individual courses being conducted within the training system provided. Master data is registered and orders and samples processed using customer-specific examples. The functions of the particular training program are first demonstrated and explained in the framework of the training system. As a next step, the participants are given ample opportunity to try out these functions using their own examples and available master data. [top]
Advantages:
- Differentiated qualification lines
- Customized trial applications
- Modular structure
- Coaching
- Workshops
Maintenance and Support
We are your reliable partner when it comes to maintenance and support, meeting the toughest demands. Our customers have been profiting from the continuous upgrading of the system since 1991and can therefore benefit from the functions of the latest LISA.lims® and database versions at all times.
Maintenance
Regular maintenance of customer-specific implementations includes updating to new versions of LISA.lims and regular adaptations to current system software and database versions.
Support
We offer customized hotline support for LISA.lims via phone or e-mail. Our hotline is staffed by experienced lims consultants who can usually answer your questions immediately.
The scope of service and the times available are subject to individual agreements.
Maintenance and
Support Services include:
- Software updates
- Software maintenance
- Hotline support
- Individual service agreements
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